Frequently asked questions
Quick answers to what clients ask us most. Can't find yours? Ask us on WhatsApp.
About Cross Air Link
Where are you located?
Our office and shop are at Mutengene Market, Buea Road, in the South West Region of Cameroon. You're welcome to visit during opening hours, or call ahead and we'll be ready for you.
Do you work outside Mutengene and Buea?
Yes. We serve clients across Cameroon. Software, websites and remote support work anywhere, and we travel for installations, Cross EHR rollouts and on-site maintenance.
How quickly do you respond?
We aim to reply to calls, WhatsApp messages and emails the same working day. Clients on support contracts receive priority response.
Shop & equipment
Are your products genuine and under warranty?
Yes. We supply genuine products from trusted suppliers. New items carry the manufacturer's warranty where applicable, and we confirm the warranty terms with every quote.
How do I order?
Message us on WhatsApp or call with what you need. We send available models and prices, you confirm, and you can collect from our shop or arrange delivery.
How can I pay?
Payment options are confirmed with your quote. Institutions can request a proforma invoice.
Can you install what I buy?
Yes. We can set up computers, printers, networks, CCTV and software, at our shop or at your premises.
Repairs & support
Do you repair all brands?
We repair most laptop, desktop and printer brands. Bring the device in or describe the fault on WhatsApp and we'll advise before any work begins.
Will I get a quote before a repair?
Always. We diagnose the problem, explain it and give you the cost before we carry out the repair.
What does a support contract include?
Scheduled maintenance visits, priority response to faults, remote support by phone and WhatsApp, software updates and regular reports on your equipment. Contracts are tailored to the size of your organisation.
Software & Cross EHR
Can your software work without internet?
Yes. Cross EHR and our business software can run on a server at your premises, so you keep working during internet outages. Cloud hosting is available where it makes sense.
Can you customise the software for us?
Yes. We configure every system for your organisation, and we can build additional features or entirely custom software where needed.
Do you provide training?
Training is included with every software rollout, and we also offer general IT training for staff.
How do I get a Cross EHR demo?
Use the request form on the Cross EHR page, call us, or send a WhatsApp message. We'll arrange a demo at your facility or online.
Still have a question?
Call, email or message us on WhatsApp and a member of our team will answer.